All returns must be accompanied by Return Merchandise Authorization (RMA) number.  Please contact our customer service at 888-485-5001, 8:00am to 6:00pm EST., Monday to Friday, to receive your RMA number before sending your item.  Any return without an RMA number will be refused and returned to you.

You may return most new, unopened items sold within 30 days of delivery for a full refund, minus a 3% fee to cover the credit card processing charge. If your return is the result of our error (you received an incorrect or defective item, etc.) we will cover the cost of return shipping.  Please note that you are responsible for the cost of shipping for returns not due to our error.

If the item you wish to return is opened, you may still return the item, but are subject to a 15% restocking fee.  If the item is beyond the 30-day limit and/or has been used extensively, it cannot be returned.

Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.