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Capitol Supply for Commercial Sales
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Returns Policy 

Commercial Orders Policy:

All returns must be accompanied by Return Merchandise Authorization (RMA) number.  Please contact our customer service at 888-485-5001, 8:00am to 6:00pm EST., Monday to Friday, to receive your RMA number before sending your item.  Any return without an RMA number will be refused and returned to you.

You may return most new, unopened items sold within 30 days of delivery for a full refund, minus a 3% fee to cover the credit card processing charge. If your return is the result of our error (you received an incorrect or defective item, etc.) we will cover the cost of return shipping.  Please note that you are responsible for the cost of shipping for returns not due to our error.

If the item you wish to return is opened, you may still return the item, but are subject to a 15% restocking fee.  If the item is beyond the 30-day limit and/or has been used extensively, it cannot be returned.

Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please refer to our Legal page for any questions or concerns about Capitol Supply.

Other Government Contracts Returns Policy:

All return policies are detailed in the applicable contract. Please contact your contract officer for more details.

FAA SAVES Program Returns Policy:

C.4.5.10 Returns - Return of damaged products is the Contractor’s financial responsibility and liability. If ordered items are received in damaged condition, the Contractor must replace items at the Contractor’s expense as soon as possible, but must not exceed an additional 48 hour delivery time upon notice of receipt of damaged goods. The Contractor must provide a returned merchandise authorization (RMA) and prepaid shipping label with each replacement order. If the number of items received exceeds the number ordered, the excess must be returned at the Contractor’s expense. If a refund is required, the Contractor must process the refund back to the original method of purchase (i.e. a credit to the purchase card used or a check returned to accounting for a delivery order).



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Capitol Supply is not responsible for typographical, photographical, or pricing errors. Pricing and specifications are subject to change without notice.
For more information, please see our Legal Policy page.

Capitol Supply is your one-stop-shop for all of your office supply, office furniture, hardware, tools, auto parts, cleaning supplies, dorms and quarters, package room, and GSA schedule needs. Since 1983, Capitol Supply has been bringing it's unique blend of price and service to the US Government, the US Military, and various State and Local Government agencies. Today, Capitol Supply is proud to bring that same level of quality and selection to you. If you're used to shopping on GSA Advantage, DOD Emall, FedBizOps or any of the other GSA procurement websites, you'll feel right at home with Capitol Supply. Whether your an individual consumer, a purchasing agent, large corporation, purchasing administrator, business-to-business customer, real estate agent, office administrator, lawyer or any of the other millions of types of customers we serve, Capitol Supply is here for you. Whether you call us Capitol Supply, Capitol Supplies, Capital Supply, Capital Supplies, Catpital Supply, Captial Supply or any other variation, we're here to service your needs.

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