Commercial Orders Policy:
All returns must be accompanied by Return Merchandise
(RMA) number. Please contact our customer service at 888-485-5001, 8:00am to 6:00pm EST., Monday to Friday, to receive your RMA number before sending your item. Any
return without an RMA number will be refused and returned to you.
You may return most new, unopened items sold within 30 days of delivery for a full
refund, minus a 3% fee to cover the credit card processing charge. If your
return is the result of our error (you received an incorrect or defective item,
etc.) we will cover the cost of return shipping. Please note that you are
responsible for the cost of shipping for returns not due to our error.
If the item you wish to return is opened, you may still return the item, but are
subject to a 15% restocking fee. If the item is beyond the 30-day limit
and/or has been used extensively, it cannot be returned.
You should expect to receive your refund within four weeks of giving your package to
the return shipper, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business days). We'll notify
you via e-mail of your refund once we've received and processed the returned
Please refer to our Legal page
for any questions or concerns about Capitol Supply.
C.4.5.10 Returns - Return of damaged products is the Contractor’s financial
responsibility and liability. If ordered items are received in damaged condition, the
Contractor must replace items at the Contractor’s expense as soon as possible, but must not
exceed an additional 48 hour delivery time upon notice of receipt of damaged goods. The
Contractor must provide a returned merchandise authorization (RMA) and prepaid shipping
label with each replacement order. If the number of items received exceeds the number
ordered, the excess must be returned at the Contractor’s expense. If a refund is required, the
Contractor must process the refund back to the original method of purchase (i.e. a credit to
the purchase card used or a check returned to accounting for a delivery order).
All return policies are detailed in the applicable contract. Please contact your contract officer for more details.